Course Outline & Objectives
People, as is often said, are a firm's greatest asset and greatest liability. The causes of the financial crisis, as well as PPI mis-selling, LIBOR manipulation, rogue trading and other recent scandals, were in the end all people risk events. Human factors lie at the heart of nearly all organisational failures, not just in the financial sector. Yet people risk is rarely considered in a systematic way by managers and, if considered at all, is usually left to HR.
This practical course is designed for anyone who manages people and people risk, including Line Management, HR,Compliance and Risk specialists in financial services organisations.
It will help address such key questions as:
- What are the people risks in your business?
- Why do people make mistakes, and what can be done to avoid or deal with them?
- How can the Board, line managers, control functions and HR best contribute? to managing people risk?
- What can we do to reduce people risk effectively?
- How can we monitor and demonstrate effective people risk controls?
This workshop uses a combination of trainer input, syndicate work and case studies. Group size is kept to a maximum of 16 to facilitate sharing of experience amongst the delegates.
Course Leader: John Thirlwell
John Thirlwell is well-known internationally as a speaker, writer and workshop leader on operational risk and on risk management and governance. He is co-author, with Tony Blunden, of Mastering Operational Risk, the second edition of which was published by Financial Times Pearson Education in October 2013. John was a Director of the British Bankers’ Association, where he was heavily involved in negotiating the current operational risk regulatory framework for banks and founded and chaired the BBA’s Global Operational Loss Database. He has spent 15 years on the boards of a number of banking and insurance companies as both an executive and non-executive director. He has also been chairman of the UK Financial Services and Insurance Committee of the International Chamber of Commerce and sat on advisory groups on risk and operational risk for the Bank of England, Financial Services Authority, Financial Services Skills Council, Chartered Institute of Securities and Investment and Lloyd’s Market Association. John graduated from the University of Oxford and is a Director and Fellow of the Institute of Operational Risk and a Fellow of the Chartered Institute of Bankers.
Course Programme: http://www.ctp.uk.com/Course-Directory/Courses/non-open-courses/People-Risk-in-Financial-Services.aspx