Course Outline & Objectives
This course is designed for insurance professionals new to handling claims. The main focus of the programme is to provide an understanding of the claims handling process and develop the skills and knowledge to investigate and validate policyholder motor claims.
This course will also cover the quantification of routine third party claims where there is no dispute in respect of liability. Where knowledge is required in respect of the assessment of liability our intermediate motor claims course is recommended - click here for details.
Attending this course will enable you to:
- Outline the benefits of the claims service to key stakeholders
- Understand the key elements of the claims process and how the different elements work together
- Validate policy cover and know the consequences of any breaches in application or terms
- Investigate and quantify policyholder’s claim
- Quantify straightforward third party claims
- Identify and pursue opportunities for recovery
At the end of the course you will have both a greater knowledge and understanding of the subject matter and be more confident and better equipped in your claims role.
Who should attend?
This workshop will offer practical help and valuable support for anyone who is starting to handle motor claims or has recently joined a claims unit.
This workshop uses a combination of trainer input, interactive syndicate work and case studies.
Course Leader: Beverley Lyn MBA FCII
Beverley has over 25 years’ experience in the UK General Insurance Industry. Initially starting work in an Insurance Broker, she then moved into the general insurance market and followed a technical claims career path with Zurich and Independent. More recently she worked for AXA insurance in senior claims roles where she was responsible for the development of its Training Academies. Beverley combines her strong technical knowledge with a passion for developing people to deliver a learner centred, interactive and practical workshop. Beverley owns her own business providing consultancy, training and coaching services to a number of organisations, including insurers, brokers, training firms and the Chartered Insurance Institute, for whom she has authored elements of the CII syllabus.
Workshop Programme: http://www.ctp.uk.com/Course-Directory/Courses/non-open-courses/Motor-Claims-Handling-Fundamentals.aspx