With the forthcoming FCA consultation on vulnerable customers, expected in H1 this year, and four years since the FCA published its Occasional Paper No. 8: Consumer Vulnerability, are firms sufficiently equipped to identify and deal with vulnerable customers?
The nature of the insurance and long-term savings industry means that firms often engage with customers at some of the most vulnerable points in their lives. This event will explore how we, as an industry, can effectively ensure that firms interact with these customers in the most effective way possible to achieve fair and consistent outcomes – whether that is through innovation or instilling the right company policies and culture in a firm. This event will bring together experts in the field to showcase tested methods of good practice, while also discussing the common challenges that arise.