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ABI - The changing landscape of complaints

29 Nov 2018 10:30 - 14:30
Association of British Insurers - UK Head Office
One America Square, 17 Crosswall, London, EC3N 2LB
Conferences & Seminars, Claims, Disputes & Redress
General Insurance, Life Assurance

Receive a 10% discount on tickets by booking before 31st July 2018 - discounted ticket price: Member price: £134.00 +VAT. Platform member price: £134.00 +VAT. Associate member price: £134.00 +VAT. Non-member price: £179.00 +VAT.


Take advantage of the early bird offer on tickets by booking before 31st July 2018.

The most recent FCA complaints handling rules came into force in June 2016. Two years on, how has the industry adapted to the changes and how can firms continue to ensure their operating models are setup to deliver both good outcomes and experience for consumers?

This event will revisit some of the key regulatory concepts, including the definition of complaints, materiality and root cause analysis, as well as analyse new trends by exploring the role of technology and social media, and showcase some of the innovative approaches taken by firms, with the ultimate aim of turning complainants into net promoters.


Price available upon application
4 Hours
Association of British Insurers
8th Floor, One America Square, 17 Crosswall, London EC3N 2LB

Tel: +44 (0) 207 216 7485
Contact: Megan Hawkins - Events Adviser